Review and correction consulting for a restricted Meta ad account.

What to do when a Meta ad account is restricted?

Ad account restriction consulting is a service that, when you are blocked from running ads on Meta, identifies which asset the restriction is on and on what grounds, and helps you make the necessary corrections and prepare the review request with an organized file. We access your accounts not with a password but with limited access that you define, or through screen sharing; Meta makes the decision.

At what level can a restriction be?

Your ads stopping does not depend on a single cause. At Meta, a restriction can appear at four separate levels, and each requires a different review route:

• Ad level: A single ad is rejected on policy grounds; the account keeps running.
• Ad account level: All ads in the account stop; it can be payment- or policy-related.
• Personal profile level: An ad restriction is placed on the manager's profile; all the accounts they manage may be affected.
• Business Portfolio level: All assets in the portfolio may be affected; business verification may come up.

To understand the level of the restriction, you need to look together at the warnings in Ads Manager, the notices in Business Portfolio settings and the account quality screen. There can be restrictions at more than one level at the same time; for example, both the ad account and the manager's profile may be affected. In that case the issue at the personal profile level is usually handled first, because while the profile remains restricted, requests made for the other assets may go nowhere.

The most common causes

Behind restrictions there is usually one of the following: ad texts that make exaggerated promises or refer to personal attributes, missing contact and return information on the landing page, failed or disputed payments, several managers logging in from different locations in a short time, and links to previously restricted assets. In sensitive areas such as health, finance and personal development, the ad language needs extra care; in these areas an informative and claim-free language should be preferred. Having a privacy policy, contact information and realistic product descriptions on the landing page is also important for review.

Some restrictions, however, are not related to ad content. A newly opened account, a rapid increase in budget in a short time or frequently changed payment details can also attract the attention of automated systems. In such cases, correcting the ads alone is not enough; you need to explain why the account activity looks unusual.

What to do before the review request

1. Clarify which asset the restriction is on; a request made for the wrong asset may go unanswered.
2. Review the ads and landing page related to the reason in the notice and make the necessary corrections.
3. Resolve problems with the payment method and any outstanding balances.
4. Make sure the business details and verification documents are up to date.
5. Prepare your statement in short, fact-based and calm language.

In a review request, just saying that you think a mistake was made is often not enough. Briefly explaining which corrections were made, what the business sells and who the ads are aimed at gives the reviewer context. If business verification is requested, the trade name, address and contact details must be consistent with the documents and with your website.

What not to do while waiting

While the review is under way, it may seem tempting to keep running ads by opening a new ad account or Business Portfolio. But Meta may treat this behavior as an attempt to get around the restriction and it can lead to all your linked assets being permanently closed. Rented accounts, portfolios opened with someone else's identity and intermediaries selling "unrestricted accounts" carry the same risk. We do not recommend or use these routes.

During the waiting period it is possible to keep in touch with your customers by other means: organic posts, a Google business profile, an email list or other advertising platforms can fill the gap in this period to some extent. But going live from another Meta ad account with the same product and landing page is not within this scope.

When the restriction is lifted

Even if the review has a positive result, a gradual start is healthier than returning straight to the old budget. A low-budget run with the corrected ads lets you see that the payment method works without problems and that no new warning appears on the account quality screen. We also recommend reviewing team access and keeping only those who need it in the administrator role. It is also important to share the cause of the restriction with your team or the agency you work with; if the same ad language or landing page problem recurs, a second restriction can be harder to resolve. If the review has a negative result, we read the content of the reply together; some replies leave room for a new review, while others show the decision is final. If a permanent decision is involved, we share this plainly and assess, under Meta's current rules, the options that stay within the rules, for example whether it is possible to structure the business with another administrator and verified information.

Working online and on site

Most ad account reviews run online: you define limited access through Business Portfolio or share your screen, and we examine the situation together. When defining access, we recommend giving access only to the assets to be reviewed and the lowest role the work requires. We also provide on-site support for businesses in Sakarya and the surrounding area; we sit together at your computer, build the asset map and prepare the corrections and the review request step by step. If you want to continue ad management after the restriction is resolved, we can plan that as a separate service.